Return Policy

If you are not satisfied with our products within 30 days of purchase, you may return it to us at your own cost. If the product is defective, missing parts, or damaged during shipping, we will provide you with a prepaid return label.

You must first obtain a Return Merchandise Authorization (RMA) number from us prior to shipping the return. Please contact us at iSpring Support Center or 678-261-7611 or support@123filter.com in order to get an RMA number. Any products sent to iSpring without an RMA number may not qualify for a refund.

All returns must include the original invoice and have the RMA number indicated clearly on the return label. You will need to send the products via a courier who provides tracking, and provide us with the tracking number. Every return that we receive will be inspected to confirm that it contains everything included with the product.

Please ship the product in its original box. Kindly secure all parts to prevent damages during shipping. Make sure to drain out all water from the systems and filters and place them in a zip bag if possible.

30-day Return Policy:

  • Unused and unopened items: a full refund will be issued after we receive and inspect your return.
  • Open box or used items that are not defective: a 15% restocking fee will be charged after our inspection to make sure all parts are included and in working condition.
  • Defective items: a prepaid return label will be issued. We will issue a full refund after our inspection to confirm the item is indeed defective.

    Only purchases made directly from our website or our seller offers on other channels can receive a refund directly from us. Orders shipped and sold by Amazon.com directly can be returned/refunded through Amazon within 30 days. Amazon direct orders that are out of the 30 day return window can be accepted by us under the out-of-return-window policy below.

    Any products that are out of the return window but within the product-specific warranty period can also be covered by the warranty. Please note that the warranty is not transferable.

    Out-of-return-window policy :

    Unused and unopened items:

  • Between 1 and 3 months: 85% refund.
  • Between 3 and 6 months: 65% refund
  • Between 6 and 12 months: 50% refund
  • After 12 months: No return or refund.

    Open box or used items that are not defective:

  • Between 1 and 3 months: 70% refund.
  • Between 3 and 6 months: 50% refund.
  • After 6 months: No return or refund. Products that have a longer warranty will still be covered against defects.
  • Defective items: Same as above, with a prepaid return label.

    Manufacturer Limited Warranty

    We offer a 1 year limited manufacturer warranty on new water filtration systems that are sold directly by iSpring Water Systems on different channels or by an authorized wholesaler such as Amazon.com, Overstock.com, etc. This warranty covers defects in materials or workmanship in manufacturing your iSpring products. The warranty begins from the date of purchase. We will replace or repair any part of the product that we find to be defective due to faulty materials or workmanship within the warranty period starting on the date of the original purchase. The warranty does not cover any systems or products that were not installed in compliance with our instructions or that have been abused or operated incorrectly. Free shipping on replacement parts only applies to the 48 contiguous U.S. states. International customers are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc.

    Warranty Period:

  • RO, UF or Whole House systems - 1 Year warranty (not including filter packs).
  • RO faucets - 3 Year warranty
  • Kitchen and Bath faucets - Lifetime warranty
  • Filter pack - 30 day warranty
  • Parts and accessories - 1 Year warranty

    Registration is required to activate your warranty. To register your product for the warranty, go to 123Filter.com and click on the "Warranty" tab. We do not have the order information from vendors other than 123Filter.com (meaning Amazon, Home Depot, etc.), so please be sure to include that info in your registration. If you have any questions or concerns about your product please do not hesitate to call us at 678-261-7611, email us at support@ispringfilter.com, or put it in the "Notes" box in your warranty registration. Your satisfaction is our business! If you are happy with our products and service, we would truly appreciate you leaving a review for your product on the respective site you purchased it from. We sell exclusively online, and customer feedback helps us stay in business and continue supplying replacement filter cartridges at factory direct prices. Thank you!

    Phone Numbers:
    Local / International: 1-678-261-7611
    Fax: 678-530-1070

    Office Hours:
    Monday-Friday 8:30 a.m. - 5:30 p.m. EST

    Technical Support Hours:
    Monday-Friday 8:30 a.m. - 5:30 p.m. EST

    Mailing Address:
    iSpring Water Systems
    3020 Trotters Pkwy
    Alpharetta, GA 30004 USA

    SUPPORT

    In order to streamline support requests and better serve you, we utilize a support ticket system, iSpring Support Center. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
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